Yes! We provide free shipping within the USA, including Puerto Rico, Alaska, and Hawaii. Orders are typically delivered within 3-5 business days via USPS or UPS, depending on your location and the products ordered.

Yes, we offer worldwide shipping. Please contact us directly for a free shipping estimate to your country.

Standard delivery takes 3 to 5 business days via USPS or UPS within the U.S. For faster delivery, we also offer expedited shipping at checkout.

Yes, all shipments include tracking numbers. You'll receive it via email once your order ships.

If a package is returned due to an incorrect address, we can resend it once you cover the re-shipment fee. Otherwise, a refund will be issued minus return shipping costs.

We offer a 30-day no-questions-asked return policy. Products must be unused, uninstalled, and in original packaging with all hardware and manuals.

You must contact us through this form to receive Return Merchandise Authorization (RMA) before sending any product back. Items sent without RMA approval will be returned to you. Once approved, follow the steps provided in your confirmation email. 

All returned products must be in perfect, unused, and uninstalled condition in their original undamaged packaging. Items must include all hardware and instructions. This allows us to process your full refund within 3-5 business days.

Return shipping is covered only for defective or incorrect products. Otherwise, the customer is responsible for return shipping costs. For defective products, we provide pre-paid return labels.

You have 30 days from the RMA approval date to ship the item back. RMAs expire after 30 days and cannot be reopened.

Refunds are issued within 3–5 business days after we receive and inspect your return.

VISIONIS products come with a 3-year warranty. All other brands include a 1-year warranty.

Please contact us with your order number and product serial number. Our tech team will guide you through troubleshooting and the return process if needed.

The warranty covers manufacturing defects in materials and workmanship. If approved, we'll repair or replace the product free of charge and provide a prepaid shipping label for returns.

The warranty does not cover:

• Normal wear and tear
• Damage from improper installation or use
• Modifications or repairs made outside standard protocols
• Damage from improper power connections or wiring
• Use of non-approved parts or accessories
• Product abuse, misuse, or improper maintenance

For defective units under warranty, you don’t need to keep the original packaging. However, please return all hardware and manuals.

Contact our technical support team via phone (1-888-504-3318) or email (support@fpc-security.com). Our trained technicians will guide you through the installation process and help troubleshoot any issues.

First, contact our technical support team. We'll help troubleshoot the issue to determine if it's repairable or if the product is defective. If defective and under warranty, we'll provide a replacement at no cost.

Yes! We're committed to supporting you for life, not just at the point of sale. Our customer service team is always available to help with questions or technical issues.