30 Day No Question Return Policy

At FPC Security, we know that plans change — and we look at it from our customers' point of view. That's why every customer is protected by our 30-day return policy.
Bought the wrong product? Had a change in your project that calls for different units? With our 30-day policy, you're in good hands.

Returning Your Order

To process your return, please make sure all products are:

• In perfect, unused, and uninstalled condition
  
• In their original, undamaged, and unmarked packaging
  
• Complete with all hardware and instructions

Provided the package meets all these requirements, your full refund will be processed within 3–5 business days after it arrives at our location. This gives our returns department time to fully inspect and take care of your return. If anything is missing, it may result in a deduction from your refund.

Returning a Kit or Bundle

For kits or bundles with multiple components, each item is inspected individually.
If some components meet all the conditions above but others do not — for example, they arrive defective or without their original packaging, hardware, or instructions — your refund will be calculated on a prorated basis, covering only the items received in acceptable condition. Each component's value is determined by its prorated share of the total kit price. Components that don't meet the return requirements will not be refunded.

Defective Items & Your Warranty

Have a defective item? Your warranty is here to protect you!
If you're having an issue with a product, call or email us for technical support. One of our highly trained technicians will help you troubleshoot the product and classify it as repairable or defective.

If the item is defective, we'll provide a pre-paid return label to send the unit back, provided the order was placed within the United States and is shipped back from within the United States. Once it arrives at our location, your replacement or refund will be shipped out or processed within 3–5 business days.

Please remember to send all defective units back with their original packaging, hardware, and manuals.

Shipping Costs

Please note: Return labels are only provided for defective or incorrect products, and only for orders placed within the United States. The return must also be shipped from a location within the United States. For all other returns, customers are responsible for the shipping charges to send the return back.

RMA Approval — Required Before You Return

Before returning any product, you must contact FPC Security to approve the return and receive an RMA. Any product sent to us without RMA approval will be returned.

Please note: All approved RMAs must be shipped back within 30 days from the date the RMA is approved and the return label is sent. RMAs not sent back within 30 days are closed and are no longer eligible to be re-opened.

Missing Items Policy

We kindly ask that you review your order as soon as it is delivered to make sure everything has arrived complete.

If you notice any missing items, please let us know within 10 business days of the delivery date so we can assist you. You can report missing items by emailing us at support@fpc-security.com or calling 1-888-504-3318. After this period, we won’t be able to process claims or send replacements for missing items.

Please note that the delivery date is based on the information provided by the carrier and recorded in the tracking number.

 

When you make a purchase with us, you are agreeing to the terms and conditions provided, including all the above mentioned.