Claim Warranty

Warranty

We appreciate that you need to get the most out of your access control system, and that you want a product that is effective and reliable, which is why our warranty ensures maximum operation. Every high-end quality product that we offer is issued with a warranty.

All VISIONIS products come with a 3-year warranty (all other brands have a 1-year warranty).

The products are inspected thoroughly from testing, assembly, and final packaging. As a result, all the products are guaranteed to be free of defects both in workmanship and material. In the rare event that you have a defective unit, the warranty is effective immediately after the purchase is made. Proof of the original serial number, as well as the order number of the product(s), is required while submitting the product for a warranty. Failure to provide the two, the warranty will not be granted.

If your warranty is approved, you do not need to worry about the product’s original packaging. At FPC, we will also provide you with a prepaid shipping label that will enable you to return the product(s) to us. This way, you won’t have to pay for the shipping of a faulty product.

After inspection, we will repair or replace the product for free.

THIS WARRANTY DOES NOT APPLY WHEN

• Attempts to fix, alter, or repair the system or product outside the standard installation protocol.
• Repairs or modifications because of normal wear and tear have been made.
• Under no circumstances does the company’s warranty cover normal wear and tear.
• The product(s) has/have been abused, misused or improperly maintained.
• The system experiences burnt-out circuitry because of improper power connections and/or wiring.
• Parts and accessories fitted to the product are non-approved or are non-recommended.